How do I get started with Unwire?

Simply download the app from the App Store or Google Play, create an account, and follow the onboarding process. We'll guide you through setting up your first goals and taking your initial assessment.

Yes. Unwire offers a free version with core features including assessments, screen time tracking (Android), basic goals, and learning modules. Premium features are available through optional in-app purchases.

How is my data protected?

Your data is encrypted both in transit and at rest. Unwire never sells your personal information. See the Privacy Policy at https://unwireapp.com/privacy/ for full details.

Can I delete my account?

Yes. You can delete your account at any time through the app's settings menu under Account Settings > Delete Account, or by contacting support@unwireapp.com.

What devices does Unwire support?

Unwire is available for iOS (iPhone and iPad) and Android devices. Running the latest OS version is recommended for the best experience.

How accurate is the screen time tracking?

Screen time tracking uses platform APIs — Screen Time on iOS and Digital Wellbeing on Android — to provide accurate usage statistics. Accuracy depends on your device's capabilities and the permissions granted to the app.

Are the assessments scientifically validated?

Unwire's assessments are based on validated scientific tools including Dr. Kimberly Young's Internet Addiction Test (IAT), the Smartphone Addiction Scale (SAS), and the Social Media Disorder Scale based on DSM-5 criteria. These assessments are for informational and self-awareness purposes only and do not constitute medical diagnosis or advice.

Can Unwire replace therapy or professional help?

No. Unwire is a wellness and educational tool only, not a substitute for professional medical advice, diagnosis, or treatment. If you are struggling with digital addiction, mental health concerns, or any health-related issues, consult a qualified healthcare professional.

How do I report a bug or technical issue?

Email support@unwireapp.com with a description of the issue, your device model and OS version, the app version (found in Settings > About), steps to reproduce the issue, and screenshots if helpful.

How can I provide feedback or suggest features?

Send feedback, feature requests, or suggestions to support@unwireapp.com. All feedback is carefully considered.

Usizo Nokuxhumana

Silapha ukukusiza!

Unemibuzo, impendulo, noma udinga ukwesekwa? Sizibophezele ekukunikezeni isipiliyoni esihle kakhulu esingakhona. Nansi indlela ongaxhumana ngayo nathi:

Imininingwane yokuxhumana

Ukusekelwa nge-imeyili

support@unwireapp.com

Sivame ukuphendula kungakapheli amahora angama-24-48 ngezinsuku zomsebenzi.

Isaziso Esibalulekile Sezempilo

Unwire iyithuluzi lokufundisa ngenhlalakahle kuphela. Asinikezi iseluleko sezokwelapha, sezengqondo, noma esihlobene nezempilo. Nakuba okuqukethwe kwethu kusekelwe ezincwadini zesayensi, akuyona indawo engathatha indawo yezinsizakalo zokunakekelwa kwezempilo zochwepheshe.

Asithathi mthwalo wemfanelo nganoma yimiphi imiphumela evela ekusebenziseni lolu hlelo lokusebenza. Uma unokukhathazeka ngempilo yakho, sicela uxhumane nochwepheshe wezokunakekelwa kwezempilo onelayisensi, umelaphi onelayisensi, noma udokotela.

Imibuzo Ebuzwa Njalo

Ngiqala kanjani ukusebenzisa i-Unwire?

Vele landa uhlelo lokusebenza ku-App Store noma ku-Google Play, yakha i-akhawunti, bese ulandela inqubo yokusethwa kokuqala. Sizokuhola ekumiseni imigomo yakho yokuqala nasekuqedeleni ukuhlolwa kwakho kokuqala.

Ingabe i-Unwire imahhala?

Yebo! I-Unwire inenguqulo yamahhala eqinile enezici eziyinhloko ezihlanganisa ukuhlolwa, ukulandelela isikhathi sesikrini (Android), imigomo eyisisekelo, kanye namamojula okufunda. Izici ze-Premium zingase zitholakale ngokuthenga okungakhethwa ngaphakathi kohlelo lokusebenza.

Idatha yami ivikelwa kanjani?

Sibheka ubumfihlo bakho njengento ebalulekile. Idatha yakho ibethelwe lapho idluliswa nalapho igcinwe. Asithengisi ulwazi lwakho lomuntu siqu. Ukuze uthole okwengeziwe, sicela ufunde Inqubomgomo yethu yobumfihlo.

Ngingayisusa i-akhawunti yami?

Yebo. Ungayisusa i-akhawunti yakho noma yinini ngokusebenzisa imenyu yezilungiselelo ze-app ngaphansi kokuthi "Izilungiselelo ze-akhawunti" > "Susa i-akhawunti". Ungaphinda usithinte ku-support@unwireapp.com ukuze ucele ukuthi i-akhawunti isuswe.

Iziphi izisetshenziswa ezisekelwa yi-Unwire?

I-Unwire iyatholakala ku-iOS (iPhone ne-iPad) kanye namadivayisi e-Android. Sincoma ukuthi usebenzise inguqulo yakamuva ye-OS ukuze uthole ukuzizwisa okuhle kakhulu.

Ukulandelela isikhathi sesikrini kunembe kangakanani?

Ku-Android, Unwire ifunda izibalo zakho zokusebenzisa kusukela ohlelweni (idatha efanayo esetshenziswa yi-Digital Wellbeing) uma usunikile imvume. Ku-iOS, ukulandelela isikhathi sesikrini ngokuzenzakalelayo akukatholakali ku-Unwire okwamanje — ungabheka izinombolo zakho ku-Settings → Screen Time.

Ingabe lezi zilinganiso ziqinisekisiwe ngokwesayensi?

Ukuhlola kwethu kusekelwe kumathuluzi esayensi aqinisekisiwe ahlanganisa i-Internet Addiction Test (IAT) kaDkt. Kimberly Young, i-Smartphone Addiction Scale (SAS), kanye ne-Social Media Disorder Scale esekelwe kumigomo ye-DSM-5. Nokho, lokhu kuhlola kungokwezinhloso zolwazi nokuzazi KUPHELA futhi akusho ukuxilongwa kwezokwelapha noma iseluleko. Imiphumela akufanele isetshenziselwe ukwenza izinqumo zomtholampilo.

Ingabe i-Unwire ingangena esikhundleni sokwelashwa noma usizo lochwepheshe?

Nakanjani cha. Unwire iyithuluzi lokuphila kahle nelokufunda LODWA, ayiyona indawo yokuthatha iseluleko sezokwelapha, ukuxilongwa, noma ukwelashwa kochwepheshe. Asihlinzeki ngezinsizakalo zempilo yengqondo. Uma unenkinga yokuluthwa yidijithali, ukhathazekile ngempilo yengqondo, noma unoma yiziphi izinkinga ezihlobene nempilo, KUMELE uxhumane nochwepheshe wezokunakekelwa kwezempilo ofanelekayo, umelaphi onelayisensi, udokotela wezifo zengqondo, noma udokotela. Ungalokothi ubambezele noma ungazinaki iseluleko sezokwelapha sochwepheshe ngenxa yolwazi oluvela kule app.

Ngiyibika kanjani inkinga yesofthiwe noma inkinga yobuchwepheshe?

Sicela usithumele i-imeyili ku support@unwireapp.com nalezi:

Incazelo yenkinga
Imodeli yedivayisi yakho nenguqulo ye-OS
Inguqulo ye-app (etholakala ku-Izilungiselelo > Mayelana)
Izinyathelo zokuphinda le nkinga, uma kusebenza
Izithombe-skrini, uma zingasiza

Nginganikeza kanjani impendulo noma ngiphakamise izici?

Siyakuthokozela ukuzwa kubasebenzisi bethu! Thumela impendulo yakho, izicelo zezici, noma iziphakamiso ku-support@unwireapp.com. Nakuba singeke sikwazi ukusebenzisa zonke iziphakamiso, sicabangela yonke impendulo ngokucophelela.

Imihlahlandlela Yomphakathi

Uma usebenzisa izici zomphakathi ze-Unwire, sicela ukhumbule ukuthi:

Yiba nenhlonipho futhi usekele abanye
Vikela ubumfihlo bakho nababanye
Bika noma yikuphi okuqukethwe noma ukuziphatha okungafanele
Landela Imigomo yethu Yesevisi

Usizo Lokubhaliselwe Nokukhokhiswa

Uma unemibuzo mayelana nokubhaliselwe, ukukhokhiswa, noma ukubuyiselwa kwemali:

Abasebenzisi be-iOS: Ukubhaliselwe kulawulwa nge-Apple ID yakho. Vakashela Apple Support noma uxhumane ne-Apple ngqo.
Abasebenzisi be-Android: Ukubhalisa kulawulwa nge-Google Play. Vakashela Usizo lwe-Google Play noma uxhumane ngqo ne-Google.

Ngemibuzo eminye yokukhokhiswa, xhumana nathi ku support@unwireapp.com

Imibuzo yebhizinisi

Ngezinhlelo zokubambisana, imibuzo evela kwabezindaba, noma imibuzo ehlobene nebhizinisi, sicela uxhumane:

support@unwireapp.com

Ezokuxhumana

Hlala uxhumekile futhi uthole izibuyekezo zakamuva:

Silandele ukuze uthole amathiphu, izibuyekezo, nezindaba zomphakathi
Yabelana ngohambo lwakho lwe-Unwire nge-#UnwireApp

Udinga usizo ngokushesha? Sithumele i-imeyili ku support@unwireapp.com futhi sizokuphendula ngokushesha okukhulu. Silapha ukuze sikusekele ohambweni lwakho lwenhlalakahle yedijithali!