Privacy Policy

Last updated: May 16, 2026

We respect your privacy. This policy explains what data we collect, how we use it, and your rights. Unwire is committed to protecting your personal information and being transparent about our data practices.

1. Data We Collect

We collect the following types of information:

• Account Information: When you create an account, we collect your email address, name, and authentication credentials.
• Usage Data: We collect data about how you use the app, including screen time statistics, completed assessments, learning progress, and goals you set.
• Device Information: We may collect device type, operating system version, app version, locale, and limited technical identifiers required by platform services, crash reporting, security, or account functionality. The anonymous Supabase funnel counts described below do not include device IDs.
• Analytics: Optional Firebase Analytics in the mobile app is used only when you opt in. Separately, Unwire records anonymous aggregate Supabase funnel counts to understand whether users complete onboarding and see premium screens. These counts include event name, date, platform, app version, locale, onboarding step/step key, premium placement/variant, and coarse failure reason bucket only. They do not include account ID, user ID, device ID, email, IP address, free text, goals, habits, reflections, assessment answers, or wellness content. On the website, Google Analytics may collect consent-based events such as page views, page type and language, app-store download clicks, call-to-action clicks, pricing section views, blog post views and reading progress, related-post clicks, support email clicks, FAQ opens, scroll depth, and outbound link clicks.
• Error Logs: Technical logs to diagnose and fix issues in the application.

We do not collect or access your personal messages, contacts, photos, or other files on your device beyond what is necessary for the app's core functionality.

2. How We Use Your Data

We use the collected information to:

• Operate and provide the app's services
• Personalize your experience and provide relevant content
• Track your progress and display statistics
• Send notifications and reminders (with your permission)
• Analyze performance and improve the app
• Maintain security and prevent abuse
• Comply with legal obligations

We do not sell your personal data to third parties for marketing purposes.

3. Legal Bases for Processing (GDPR)

Depending on your region, processing may rely on:

• Consent: You have given explicit permission for specific processing activities
• Contract Performance: Processing is necessary to provide services you requested
• Legitimate Interests: We have legitimate reasons to process limited data, such as fraud prevention, crash diagnostics, and anonymous aggregate funnel counts used to improve onboarding and app reliability.
• Legal Obligations: We must process data to comply with legal requirements

4. Data Storage & Retention

We retain your data only as long as needed for the purposes described in this policy or as required by law. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after closure
• Anonymous Funnel Counts: Supabase daily aggregate onboarding and premium-screen funnel counts are retained for up to 14 months and then pruned.
• Error Logs: Typically retained for 90 days unless needed for ongoing debugging

Data is stored securely using industry-standard encryption both in transit and at rest.

5. Third-Party Services

We use the following third-party processors, each bound by contractual data protection obligations:

• Supabase: Database, authentication, backend infrastructure, and anonymous aggregate funnel counters. Data may be stored in EU or US data centres; transfers outside the EEA are covered by Standard Contractual Clauses. The anonymous funnel endpoint receives no user ID, device ID, email, free text, goals, habits, reflections, assessment answers, or wellness content; Supabase may process technical request metadata transiently to operate and secure the Edge Function.
• Google Firebase, Crashlytics, and Google Analytics: Firebase Analytics mobile app usage events are sent only when you opt in. Crashlytics receives narrowed diagnostic crash data to help us fix bugs. Google Analytics on the website receives consent-based website events such as page views, download clicks, CTA clicks, pricing views, blog engagement, support email clicks, FAQ opens, scroll depth, and outbound link clicks. Data is processed under Google's data processing terms.
• Apple and Google (IAP & Sign-In): Subscription billing and social sign-in. Payment details are handled entirely by Apple or Google; we receive only a purchase receipt.

We do not use advertising networks or sell data to data brokers. All processors are required to comply with applicable data protection laws.

6. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal data ("right to be forgotten")
• Portability: Request your data in a machine-readable format
• Object: Object to certain types of processing
• Restrict: Request restriction of processing in certain circumstances
• Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, please contact us at support@unwireapp.com

7. Children's Privacy

Unwire is not intended for children under 13 (or 16 in the European Economic Area). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using TLS/SSL
• Encryption of sensitive data at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Secure development practices

9. International Data Transfers

Your data may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for certain countries
• Your explicit consent where required

10. Cookies and Tracking

Our website uses local storage for cookie consent and may use Google Analytics cookies or similar identifiers only after you accept analytics cookies. These consent-based website analytics help us understand page views, download clicks, CTA clicks, pricing views, blog engagement, support intent, FAQ opens, scroll depth, and outbound links. The mobile app may use local storage for preferences and session management. We do not use advertising tracking cookies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the new policy on this page with an updated date
• Sending a notification through the app
• Emailing you (for material changes)

Your continued use of the app after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:

Email: support@unwireapp.com
Support Page: Unwire Support

13. Supervisory Authority

If you are in the European Economic Area and have unresolved concerns about our data practices, you have the right to lodge a complaint with your local data protection authority. In Austria, the supervisory authority is the Datenschutzbehörde (dsb.gv.at). In other EU member states, you may contact your national authority.

14. Account & Data Deletion

You can request the deletion of your account and all associated personal data at any time. Upon a verified request, we will permanently delete your account data within 30 days, including:

• Account credentials and profile information
• Usage history, progress, and goals
• Any other personal data linked to your account

Note: anonymous, aggregated Supabase funnel counts that cannot be linked back to you may be retained for up to 14 months.

You can also delete your account and data directly within the app: open the app, go to Settings > Profile, and tap Delete Account. This will immediately and permanently remove all personal data associated with your account.

To request deletion, email us at support@unwireapp.com with the subject line "Account Deletion Request" from the email address associated with your account.